If you experience any technical difficulties when placing your order please
call our dedicated helpdesk on 0207 010 5558 this helpline is open
Monday to Friday from 8am-6pm.
If you have any queries about using this site or require any user information
please contact our Customer Service team on 0870 607 7600.Alternatively
you can email bodcustomerservice@penguin.co.uk
What
is Books on Demand?
BOD is a direct ordering
facility for teachers. You can buy any titles published by the Penguin
Group at a 20% discount. This includes books from Puffin, Penguin,
Dorling Kindersley, Ladybird and Frederick Warne.
How
does it work?
BOD has a range of
booklists that we mail to teachers interested in BOD; these are also available
on request. Your books will be delivered, free of charge, directly to
schools. There’s no minimum order level and you receive a 20%
discount on all orders.
Why
join BOD?
It’s an excellent
way for busy teachers to buy an appropriate and wide range of books to
meet the needs of the literacy curriculum. The titles are selected by
educational experts which means that you don’t need to pore over
them to assess their suitability, which saves valuable time. And you get
a 20% discount on all titles.
There’s a wide
range of titles as well as styles and genres chosen from books published
by Puffin, Penguin, Dorling Kindersley, Ladybird and Frederick Warne.
How
do I register online?
Teachers across the
UK are entitled to join BOD and to order online. If you are an existing
BOD member have your account number handy – when you click on Register
you will be prompted to enter this number. (N.B. Books on Demand was formerly
Penguin Schools Direct. Your exisitng Penguin Schools Direct account number
is still valid so please ensure you use this when registering). Fill in
your details in the secure registration section and then proceed to place
your order.
If you are a new member
wanting to order online you just need your email address and postcode.
Go to Register
and press Continue, when prompted for your account number. You
can then fill in your details and place an order. Your account number
will then be sent to you with your first order.
This registration
process is totally secure. Your details can only be accessed via a login
and password section, set up by you during registration.
If I experience difficulties with the site how can I check that my computer
is compatible with www.booksondemandonline.co.uk?
Sometimes computers
are not compatible with certain Internet sites. This is often due to browser
settings, scripting, or the use of Cookies within particular sites. This
step-by-step guide will help you to check that you have everything that
you need to obtain optimum results from www.booksondemandonline.co.uk.
PC Users:
This site has been
designed to work with Internet Explorer (version 4 and above) and Netscape
Communicator. We do however recommend that you use the latest version
of Internet Explorer for best results.
Click here for a free upgrade to the latest version of Internet Explorer:
http://www.microsoft.com/windows/ie/
Mac Users:
Although not designed
explicitly to work with Macs you should have no problems accessing and
using the site. We recommend that you upgrade to the latest Internet Explorer
version to obtain the best results.
Click here for a free upgrade to the latest version of Internet Explorer,
Macintosh Edition:
http://www.microsoft.com/mac/ie
What
settings should be in place before I can use www.booksondemandonline.co.uk?
JavaScript must be
enabled and Cookies must be allowed. (JavaScript is a code that’s
added to standard web pages to create interactive documents. Cookies are
alphanumeric identifiers that we transfer to your web browser. They enable
us to recognise your web browser and enable you to login to this web site.
If you disable cookies in your browser you will not be able to login.)
Usually these settings
are automatically enabled on your computer but for various reasons they
may have been altered or disabled.
To ensure the correct
settings are enabled please follow these instructions – making sure
you use the correct instructions for your version of Internet Explorer
or Netscape Communicator where necessary.
Please note:
- Internet Explorer
allows you to set different security settings for different areas i.e.
Internet, Intranet etc. Please ensure you choose Internet when prompted
to specify the zone.
To enable JavaScript
and allow Cookies if you are using Microsoft Internet Explorer 4 and above:
- Click on View
if you are using 4.x or Tools if you are using 5.x and above.
- Choose Internet
Options.
- Click on the Security
tab, next to the General tab.
- Select Internet
Zone from the drop down list.
- You now need to
select a security level, which is usually Medium. You can do
this in three different ways:
a) On Internet
Explorer 4 you can select this via the Security tab and on
Internet Explorer 5, and above, you need to click the Privacy
tab to specify a security level. If you are using Internet Explorer
6 you may need to override the advanced privacy settings if they are
in force – click on Advanced, check First-party Cookies:
Accept and Always allow session cookies.
OR
b) You can adjust
the security settings manually by using the Custom tab to adjust
settings. If you do use this method please ensure you click on Scripting:
Enable. If you are using Internet Explorer 5 you need to also click
on Cookies: Enable at this point too.
OR
c) Reset settings
to the correct default via the Advanced tab. If you click Restore
Defaults this will ensure compatibility with www.booksondemandonline.co.uk
N.B.
Medium security
offers a safe level of security without compromising functionality. High
security can potentially limit your use of some pages that don’t
present a security risk. PBC contains JavaScript but it is safe to use
– it does not change local computer settings or do anything that
is considered a security risk. To enable JavaScript and allow Cookies
if you are using Netscape Navigator 6:
- Click on Edit
in the toolbar menu and then select Preferences.
- Under the Category
section click on the Privacy and Security setting item. Ensure
that the Cookie Acceptance Policy is set to Enable all Cookies
for full compatibility with www.booksondemandonline.co.uk
- Click the Advanced
setting item on the left-hand side and then ensure Enable JavaScript
for Navigator is checked.
If you have any further
queries please do not hesitate to contact us and we will endeavour to
help you set up your computer to work with our site. Alternatively, if
you are in doubt about completing any of the steps check with your computer
support person or network administrator before changing anything.
How
do I place an order online?
Ordering online is
a straightforward process, with step-by-step instructions and tips to
guide you throughout. Please see How
to Order Online for more information.
Every effort is made
to ensure that the information available on this website is correct and
up to date; however, due to publishing schedules sometimes the availability
of certain titles may be subject to change. Any changes to the availability
status of your order will be indicated on your invoice.
How
do I pay online?
Books on Demand runs
on an invoicing system. When you place an order online your books and
an invoice will be despatched.
I’ve
placed an order online. What happens next?
Online orders will
be processed on the day they are completed. You will receive your books
within 10 working days
My
order has been delivered but I have a query. What do I do?
If you have any queries
about your order or delivery contact Customer Service. They will be able
to advise you about any titles missing from your order, damaged goods,
pricing enquiries or books that you would like to return.
Is
my online order secure?
Yes. Your personal
details can only be accessed via the login and password section that you
set up on registration. You can also see more detailed information about
the security of the site via the Privacy Policy.
What
happens if I need to change my details?
You can update your
address details, the number of leaflets you require or any other information
via the website or by calling Customer Service.
Customer Service
Contact details:
Freephone 0870 607 7600
Fax: 01279 621102
Email: bodcustomerservice@penguin.co.uk
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